MANAGING OPERATIONS FOR ENTERPRISES
Dr. Arijit Mitra
- Course Description
Operations management is concerned with the production and delivery of goods and services to meet customers’ demand. Managing operations refers to the administration of best business practices in order to achieve the highest levels of effectiveness and efficiency in terms of the use of company resources. This includes the proper management of materials, machinery, technology and labor to produce high-quality goods and services that will benefit the company. Broadly speaking, operations management involves utilizing resources from staff, materials, equipment, and technology. Operations managers acquire, develop, and deliver goods to clients based on client needs and the abilities of the company.
A major challenge that almost every organization confronts is how to deliver high quality products/services to meet ever-changing customer demands in a timely and cost-effective manner. Therefore, any top executive must have a good understanding about the operations. It has also been realized that the operations function must integrate into the overall corporate planning and strategy to achieve such an advantage. Therefore, a sound understanding of operations management concepts is important for all managers.
2. Student Learning Outcomes
As a result of succeeding in this course, executive students will be able to achieve the following objectives.
Understanding of operation as a major business function
Understanding of the inputs to the operations of an organization
Identification of important operations levers to enhance firm competitiveness
The basics of managing operations
Use of analytical techniques to solve business problems pertaining to operations
Recent advancements in the field of Operations Management
3. Organization and Delivery of the Course
The course has 16 online sessions aligned with case studies, articles and book chapters. The course will deploy lecture, small video clippings, case method, and discussion forum for achieving the learning outcomes.
4. Course Resources
Book: Heizer, J., Render, B., Munson, C. and Sachan, A. (2015), Operations Management – Sustainability and Supply Chain Management, Pearson, 12th Ed.
Course E – Book: “Human Aspects in Operations”, 2021, designed by the instructor